FAQs

 

What is your current turn-around time?

Our bows are made specifically for you and your little cutie. Once your order is placed, we begin to craft your beautiful new bows. This process currently takes us 1-2 weeks

How long will it take to receive our new bows once they've shipped?

We ship your new bows with Canada Post. Their current delivery time is estimated between 2-4 days for Domestic Shipping and 4-6 business days for orders sent to the U.S. International orders are expected to arrive within 4-7 business days. However, weather and mail volume can affect delivery times. If you are in a rush to receive your bows, we recommend upgrading your shipping at checkout

*Our Standard Shipping option does NOT provide tracking or insurance on your order. If this is of concern to you, please upgrade your shipping option at checkout

Please Note: We recommended double checking that all of your information was entered correctly during checkout. If your package is returned to sender due to an error in address, it is NOT the responsibility of the Knotted Crown to cover any additional shipping fees

What if my order does not arrive?

If it's been 14+ days and your order hasn't arrived, it may have gotten lost in the mail. Please be advised that we recommend choosing tracked and insured shipping for your protection in the rare case that your package gets lost

If your order does not arrive, it is not the responsibility of the Knotted Crown to replace the order. We recommend choosing tracked and insured shipping. However, if you suspect your package is lost, please contact us promptly at hello@theknottedcrown.ca

What if I receive our new bow and it's not what I expected?

We try our best to describe each colour of bow in their product descriptions. This is to help give you the best idea of how your new bow will look in person as we understand that colours may pick up differently on camera and vary slightly between screen calibration. If you receive your new bow and its not what you were expecting, please email us at hello@theknottedcrown.ca

Can I return or exchange our new bow?

Unfortunately, due to the nature of our items, we do not accept returns or exchanges at this time. However, if you are unsatisfied with your new bow for any reason, please email us at hello@theknottedcrown.ca

Do you have a quality guarantee?

Yes, we do! We stand behind our bows and their quality, 100%. In the rare chance that you are not satisfied with the quality of your new bow, simply send it back to us. If we cannot correct the issue, we will promptly create you a new one

How do I clean my daughters bow?

We get it, dirt happens! And in some cases, make-up from too many kisses (who can resist?). We recommend spot cleaning your bows with a mild detergent and a microfiber cloth. Lay flat to dry

Do you offer any discounts codes for bundling bows?

Absolutely! We are happy to offer discount codes to our consumers. Please look in the product descriptions for discount codes that apply to purchasing multiple products at once

What are your Nylon Headbands and Alligator Clips like?

We’re so glad you asked! We’ve worked really hard to find the best quality Nylon Headbands and Alligator Clips for your little babes. Our Nylon Headbands are soft, comfortable, and non-marking. We’ve sourced them from the highest quality, most trusted brand in North America. Our Nylon Headbands are designed to fit newborn to adult, with great stretch recovery. They don’t receive “run-lines” like other brands on the market when pulled or stretched

We are proud that our Alligator Clips are both Lead and Nickle free! We use clips with teeth in order to offer extra hold in your little ones hair. We also secure each bow to its clip to ensure your little ones cannot easily take them apart. However, please note that for some of our specialty bows (vegan leather, we’re talking to you!) we need to use flat, single prong alligator clips in order to safely secure each bow to its clip by stitching them together

Gentle Reminder: Please always supervise your little one while wearing any and all accessories, including our bows. Our bows may contain small parts, which is a choking hazard. Please never leave your child unattended while wearing accessories of any kind and be sure to remove all accessories for sleep

 

Don't see an answer to your question? Please email us with your question at hello@theknottedcrown.ca, we would be happy to help assist you further

 

 the Knotted Crown